PMP Quiz 10 January 2019
The call center’s response time has increased in recent months, resulting in numerous complaints from dissatisfied customers. Several employees have quit their jobs in the call center, as they were tired of dealing with disgruntled callers. You have been working with the business analyst and stakeholders on a project chartered to understand the problem and to determine a solution. There are diverging opinions, but through facilitation and analysis work you have a clear picture of what is desired, and have balanced and prioritized stakeholders’ needs. Which of the following would be the best place to record this information?